FREQUENTLY ASKED QUESTIONS

How soon will I receive my order? 

After receiving your payment, we will send the order on the same or next business day.

Usually delivery with Omniva parcel terminal takes up to 2 working days. Venipak, in turn, delivers orders the next business day after receiving them from our warehouse. 

How can I get free shipping? 

If the amount of your order is over € 29 (VAT included), we will deliver the order free of charge, regardless of the type of delivery you have chosen. 

How can I track my order?

You will receive an order dispatch confirmation e-mail with the order tracking number and a link to view this information. 

If you want to follow the shipment, please come to us on the order tracking page and enter the order tracking number you received in the email.

Where can I find a list of current Omniva parcel machines?

Please visit Omniva homepage, where you will be able to find all parcel terminals to which we can deliver orders in Latvia, Lithuania and Estonia. 

Will the courier contact me before arrival?

Yes, before the order is delivered, the courier will contact you by the phone number you provided in your profile. 

I received damaged / incorrect goods. What should I do in this situation?

In these rare cases, please contact us by email or phone and we will make sure the situation is resolved as soon as possible.

Please also visit Return page for general information. 

• MakeCommerce - VISA / MasterCard / Maestro, Swedbank, Luminor-Nordea, Citadele (instant processing)
• Paysera - Swedbank, SEB, Luminor-Nordea, Citadele (instant processing)
• PayPal (instant processing)
• Bank Transfer (up to one business day) 

If the bank transfer is your chosen method of payment, then you will receive a proforma-invoice immediately after placing the order with the correct amount and VAT, as well as instructions. Don't forget to mention your order order ID - this will make order processing faster.

Company name: SIA PRO
VAT number: LV40203007249
Account number: LV58PARX0020962040003
Bank name: JSC "Citadele banka"

We will place an order as soon as we receive the money in our account, but you can also send us a screenshot or other proof of sending the money to our account. Send it to info@vitamins.lv. 

Remember that a bank transfer may take 1-2 business days. As soon as it is confirmed, your order status will change to "paid".

Promo and discount codes do not work with promotional items and items displayed at a reduced price. Gift cards can always be used.